Shipping policy
Last updated: July 17, 2026
At Solhavena, we are committed to providing clear and transparent shipping information for our chandeliers, pendant lights, wall lights, and related lighting products.
This policy explains where we ship, how orders are processed, the applicable shipping cost, and the estimated time required for delivery.
1. Shipping Region
Solhavena provides standard shipping to eligible delivery addresses within the United States.
We do not currently ship orders outside the United States.
2. Transaction Currency
All product prices and shipping-related transactions are displayed and processed in United States dollars (USD).
A bank, card issuer, or payment provider may apply its own currency-conversion terms when a payment account uses a different currency. These external conversion terms are controlled by the applicable financial institution or payment provider.
3. Business Days
Orders are processed on the following business days:
Monday–Friday
Saturday and Sunday are not counted as business days when calculating handling time.
4. Order Cut-Off Time
The daily order cut-off time is:
5:00 PM (GMT-5)
Orders placed before 5:00 PM (GMT-5) on a business day will enter the handling schedule based on that business day.
Orders placed after the cut-off time or on a Saturday or Sunday will enter the handling schedule on the next business day.
The order cut-off determines when handling begins. It does not guarantee same-day shipment.
5. Handling Time
Orders require 1–5 business days for processing and preparation before shipment.
Handling time begins according to the order cut-off schedule and ends when the order is transferred to the shipping carrier.
A shipping-confirmation email will be sent after the order has shipped.
6. Transit Time
After shipment, standard delivery normally requires:
6–12 business days
Transit time begins after the shipping carrier receives the order.
Carrier operations, the delivery destination, weather conditions, or other circumstances affecting the delivery network may cause delays outside Solhavena’s direct control.
7. Estimated Delivery Time
The total estimated delivery time is:
7–17 business days
This estimate consists of:
- 1–5 business days of handling time
- 6–12 business days of transit time
The estimated delivery period begins according to the applicable order cut-off and business-day schedule.
Delivery dates are estimates and are not guaranteed arrival dates.
8. Shipping Cost
Solhavena provides free standard shipping for eligible orders delivered within the United States.
- No minimum purchase is required
- No standard shipping fee is charged at checkout
- No additional standard shipping charge is added after an order is placed
9. Order Tracking
After an order has shipped, Solhavena will send a shipping-confirmation email containing a tracking link.
Tracking information may take some time to become active after the carrier receives the shipment.
Customers should contact us if the tracking information has not updated for an extended period or if the order has not arrived within the estimated delivery period.
10. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Before submitting an order, please verify:
- The recipient’s full name
- The complete street address
- Apartment, suite, or unit information, when applicable
- City, state, and ZIP Code
- Contact information required for delivery
Contact info@solhavena.com as soon as possible when an address correction is needed.
Address changes cannot be guaranteed after an order has entered processing or shipped.
Delivery delays or failed delivery attempts may occur when the address or contact information provided with the order is incomplete or incorrect.
11. Failed Delivery and Returned Packages
A carrier may make delivery attempts or contact the recipient according to its normal delivery procedures.
A package may be returned when:
- The delivery address is incomplete or incorrect
- The carrier cannot complete delivery
- The recipient is unavailable
- A package is not collected when carrier collection is required
- Delivery is refused
When a package is returned to the sender, please contact info@solhavena.com with your order number.
Solhavena will review the available order and carrier information and communicate the applicable next steps before any reshipment or other resolution is arranged.
12. Delivery Delays
Delivery delays may occasionally occur due to carrier disruptions, severe weather, incorrect delivery information, or other circumstances affecting transportation or delivery operations.
Please contact us when an order has not arrived after the stated 7–17 business-day estimated delivery period.
We will review the available tracking information and assist with the carrier inquiry when appropriate.
13. Lost Packages
Please contact info@solhavena.com if tracking information indicates that an order may be lost.
Include:
- Your order number
- The name used for the order
- The delivery address
- Any relevant tracking information
Solhavena may need to review the shipment with the carrier before confirming the appropriate resolution.
An approved resolution may include a replacement or a refund to the original payment method, as applicable.
14. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
Contact info@solhavena.com if a product arrives damaged, defective, or different from the product ordered.
Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
Return, replacement, and refund requests are handled according to Solhavena’s Return, Exchange and Refund Policy.
15. Contact Information
For assistance with shipping, order processing, tracking, or delivery, please contact us.
Store Name: Solhavena
Address:
218 Middlesex St
Lowell, MA 01852
United States
Email: info@solhavena.com
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-5)
We aim to respond to customer inquiries within 48 business hours.