Solhavena offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.

Please review the individual product page for the applicable description, dimensions, specifications, availability, and other product-specific information before placing an order.

We provide standard shipping to eligible delivery addresses within the United States.

We do not currently offer international shipping.

Solhavena provides free standard shipping for eligible orders delivered within the United States.

There is no minimum purchase requirement and no standard shipping fee is added at checkout.

The total estimated delivery time is 7–17 business days, consisting of:

• 1–5 business days of handling time
• 6–12 business days of transit time

Business days are Monday–Friday. Delivery dates are estimates and may be affected by carrier delays or circumstances outside our reasonable control.

The daily order cut-off time is 5:00 PM (GMT-5).

Orders placed after the cut-off time or on a Saturday or Sunday will enter the handling schedule on the next business day. The cut-off time does not guarantee same-day shipment.

After your order ships, we will send a shipping-confirmation email containing a tracking link.

Tracking information may take some time to become active after the carrier receives the package. Please contact us if tracking has not updated for an extended period or your order has not arrived within the estimated delivery period.

Eligible products may be returned within 30 days from the date of delivery.

Products must meet the eligibility conditions in our Return, Exchange and Refund Policy. Do not send an item back before receiving approval and return instructions from Solhavena.

For an approved return, we provide a prepaid downloadable return shipping label at no charge to the customer.

After a returned product is received, it will be inspected within 1–3 business days.

Once the return passes inspection and is approved, the refund will be processed within 10 business days and issued to the original payment method.

Your bank or payment provider may require additional time to display the refund in your account.

Exchanges are available for eligible products requested within the applicable 30-day return period and are subject to product availability.

Orders may also be canceled before shipment. To request a cancellation, contact us as soon as possible and include your order number. Cancellation cannot be guaranteed after an order has shipped.

Solhavena accepts:

• Shop Pay
• Apple Pay
• Google Pay
• PayPal Wallet
• Visa
• Mastercard
• American Express
• Diners Club
• Discover

All prices and transactions are processed in United States dollars (USD).

For customer support, contact:

Email: info@solhavena.com

Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-5)

We aim to respond to inquiries within 48 business hours.