Payment Policy
Last updated: July 17, 2026
This Payment Policy explains the payment methods accepted by Solhavena, the currency used for transactions, customer billing responsibilities, payment authorization, refunds, and payment-related customer support.
1. Accepted Payment Methods
Solhavena accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
The payment options available to an individual customer may depend on the customer’s device, browser, account eligibility, payment setup, and the options displayed during checkout.
Apple Pay and Google Pay may appear only when supported by the customer’s device, browser, and payment configuration.
Payment must be successfully completed using one of the options available at checkout before an order can be confirmed.
2. Transaction Currency
All product prices, order totals, and payment transactions on the Solhavena website are displayed and processed in United States dollars (USD).
Customers should review the currency and complete order total before submitting payment.
When a customer uses a payment account associated with another currency, the applicable bank, card issuer, or payment provider may determine how the transaction appears in that account.
3. Payment Authorization
Full payment is required when an order is placed.
A transaction must be successfully authorized through the selected payment method before the order can be confirmed.
When a payment is declined or authorization cannot be completed, the order may not be successfully placed. Customers experiencing an authorization problem should contact their bank, card issuer, or payment provider or use another payment method available at checkout.
4. Billing Information
Customers are responsible for providing complete and accurate billing and payment information during checkout.
Before submitting an order, customers should verify:
- The cardholder or account holder’s name
- The billing address
- The payment-account information
- Any verification information requested by the selected payment provider
- The email address used for the order
Incorrect or incomplete billing information may prevent the payment from being authorized.
Customers should not send payment-card details by email.
5. Order Confirmation
After an order is successfully placed, an order-confirmation notice will be provided through the checkout process and may also be sent to the email address entered during checkout.
Customers should review the confirmation information carefully and contact info@solhavena.com when assistance is required.
Customers who do not see an expected confirmation email should check their spam or junk folder and confirm that the email address entered during checkout was accurate.
6. Payment Security
Customers must submit payment information only through the payment options presented during Solhavena’s checkout process.
Payment transactions are processed through the payment service selected by the customer during checkout. The applicable payment service may process payment information according to its own terms, security procedures, and privacy practices.
Customers are responsible for protecting access to their payment accounts, devices, passwords, and account credentials.
7. Failed or Declined Payments
A bank, card issuer, digital-wallet provider, or other payment service may decline a transaction.
When a payment is unsuccessful, customers should:
- Confirm that the billing information is accurate
- Confirm that the payment method is active
- Contact the applicable bank or payment provider
- Use another payment method displayed during checkout
Solhavena may not receive the specific reason a payment provider declined a transaction.
8. Order Totals
The complete order total will be displayed before the customer submits payment.
The total may include:
- Product prices
- Applicable discounts
- Applicable taxes or charges displayed during checkout
Solhavena provides free standard shipping for eligible orders delivered within the United States. No standard shipping fee is charged for eligible standard-shipping orders.
Customers should review the full order summary and payment amount before completing checkout.
9. Refunds
Approved refunds are issued:
- In United States dollars (USD)
- To the original payment method
- After the applicable return has been received, inspected, and approved
Returned products are inspected within 1–3 business days after receipt.
After inspection and approval, the refund is processed within 10 business days.
A customer’s bank, card issuer, digital-wallet provider, or other payment service may require additional time to display the funds after Solhavena processes the refund.
Complete eligibility requirements and return instructions are provided in Solhavena’s Return, Exchange and Refund Policy.
10. Order Cancellations
Orders may be canceled before shipment.
To request a cancellation, customers should contact info@solhavena.com as soon as possible and include the applicable order number.
Cancellation cannot be guaranteed after an order has shipped. After shipment, eligible products must follow the process described in Solhavena’s Return, Exchange and Refund Policy.
11. Shipping
Orders are processed and delivered according to Solhavena’s Shipping Policy.
The current shipping terms include:
- Shipping region: United States
- Currency: USD
- Free standard shipping
- Handling time: 1–5 business days
- Transit time: 6–12 business days
- Estimated delivery time: 7–17 business days
- Business days: Monday–Friday
- Order cut-off: 5:00 PM (GMT-5)
Orders will not enter the normal handling process until payment has been successfully completed.
12. Privacy
Customer information is handled according to Solhavena’s Privacy Policy.
Payment services may also process customer information according to their own privacy policies and terms.
Customers should review the applicable policies before submitting personal or payment information.
13. Contact Information
For assistance with billing, payment, refunds, or checkout, please contact us.
Store Name: Solhavena
Address:
218 Middlesex St
Lowell, MA 01852
United States
Email: info@solhavena.com
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-5)
We aim to respond to customer inquiries within 48 business hours.