Disclaimer
Last updated: July 17, 2026
This Disclaimer applies to the Solhavena website and the information, products, images, descriptions, and other content displayed on it.
General Information
The information provided on the Solhavena website is intended for general informational and shopping purposes.
We work to present product information clearly and accurately. However, website content may occasionally contain typographical errors, formatting errors, or incomplete information.
Customers should carefully review the applicable product description, specifications, dimensions, pricing, availability, shipping information, and store policies before placing an order.
Product Information
Solhavena offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Product details may vary between individual items. Customers should rely on the information displayed on the specific product page when evaluating a product.
Product images are provided to help customers understand the appearance and design of an item. Colors and visual details may appear differently depending on the customer’s screen, display settings, lighting conditions, and device.
Customers are responsible for reviewing all available product information and determining whether a product is appropriate for their intended location and use.
Installation and Electrical Safety
Lighting products may require electrical installation, assembly, mounting, or connection to an existing electrical system.
Customers should follow the instructions provided with the applicable product and comply with all relevant building, electrical, and safety requirements.
Electrical work should be performed by a qualified professional when professional installation is required or when the customer is not trained to complete the work safely.
Solhavena’s website content is not a substitute for professional electrical, construction, engineering, or safety advice.
Measurements and Compatibility
Customers should verify all applicable measurements, mounting requirements, electrical requirements, and compatibility information before placing an order or beginning installation.
Solhavena is not responsible for a customer’s failure to confirm whether a product is suitable for a particular room, electrical system, mounting location, or intended use, except where responsibility cannot legally be excluded.
Pricing and Availability
Product prices are displayed in United States dollars (USD).
Product availability may change. Adding a product to a shopping cart does not necessarily reserve it until the checkout process has been successfully completed and the order has been confirmed.
The complete order total will be displayed before payment is submitted.
Shipping and Delivery
Solhavena provides free standard shipping to eligible addresses within the United States.
The estimated delivery time is 7–17 business days, consisting of:
- 1–5 business days of handling time
- 6–12 business days of transit time
Delivery dates are estimates and are not guaranteed arrival dates. Carrier delays, severe weather, incorrect delivery information, and other circumstances outside Solhavena’s reasonable control may affect delivery.
Complete information is available in our Shipping Policy.
Returns and Refunds
Eligible products may be returned within 30 days from delivery, subject to the conditions stated in our Return, Exchange and Refund Policy.
Approved refunds are issued to the original payment method after the returned product has been received, inspected, and approved.
Nothing in this Disclaimer limits any consumer right that cannot be limited or excluded under applicable law.
External Services and Links
The Solhavena website may use or link to services operated by payment providers, shipping carriers, or other third parties.
Third-party websites and services operate under their own terms, policies, availability, and security practices. Solhavena does not control the content or operation of an external website solely because a link to it appears on our website.
Customers should review the applicable third party’s policies before using an external service.
Website Availability
We aim to keep the Solhavena website accessible and functional. However, uninterrupted or error-free website access cannot be guaranteed.
Temporary interruptions may occur because of maintenance, technical problems, service-provider interruptions, security updates, or circumstances outside our reasonable control.
Limitation
To the extent permitted by applicable law, Solhavena is not responsible for losses resulting solely from:
- Reliance on general website information instead of product-specific or professional advice
- Installation that does not follow the applicable instructions or safety requirements
- Incorrect measurements or compatibility decisions made by the customer
- Unauthorized modification or improper use of a product
- External websites or services outside Solhavena’s control
This section does not exclude or restrict any responsibility or consumer protection that cannot legally be excluded.
Contact Information
Questions about this Disclaimer may be sent to:
Store Name: Solhavena
Address:
218 Middlesex St
Lowell, MA 01852
United States
Email: info@solhavena.com
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-5)
We aim to respond to customer inquiries within 48 business hours.