About Us
Who We Are
Solhavena offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.
Our goal is to provide customers with clear product information, transparent store policies, and reliable support throughout their shopping experience.
What We Offer
Our store focuses on lighting products designed for a variety of interior spaces and lighting needs.
Our product range includes:
- Chandeliers
- Pendant lights
- Wall lights
- Related lighting products
Customers should review each individual product page for the applicable description, specifications, price, availability, and other product-specific information before placing an order.
Our Commitment to Transparency
We are committed to presenting clear and accessible information about our products and store policies.
Customers can review our website for information regarding:
- Product descriptions and pricing
- Order processing and delivery
- Free standard shipping
- Returns and exchanges
- Refund processing
- Accepted payment methods
- Customer-support contact information
We encourage customers to review the relevant product information and store policies before completing a purchase.
Shipping and Delivery
Solhavena provides free standard shipping to eligible addresses within the United States.
Orders require 1–5 business days for handling, followed by an estimated 6–12 business days in transit. The total estimated delivery time is 7–17 business days.
After an order ships, customers receive a confirmation email containing a tracking link.
Complete terms are available in our Shipping Policy.
Returns and Customer Support
Eligible products may be returned within 30 days from delivery.
For approved returns and exchanges, Solhavena provides a prepaid downloadable return shipping label at no charge to the customer. Returned products are inspected within 1–3 business days after receipt.
After inspection and approval, eligible refunds are processed within 10 business days and issued to the original payment method.
Complete eligibility requirements and return instructions are available in our Return, Exchange and Refund Policy.
How to Contact Us
Customers may contact us for assistance with:
- Product information
- Existing orders
- Shipping and tracking
- Returns and exchanges
- Refunds
- Payment or checkout questions
Please include your order number when contacting us about an existing order.
Business and Contact Information
Store Name: Solhavena
Address:
218 Middlesex St
Lowell, MA 01852
United States
Email: info@solhavena.com
Operating Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-5)
We aim to respond to customer inquiries within 48 business hours.